Returns Policy

 

If you are not fully happy with your order, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

To process your return please email orders@bornagainstore.co.uk with your name, order number and reason for return, and we will inform you how to proceed.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

  • We are not responsible for the return shipping costs of the items.

  • All Items must be in original, resalable condition.

  • Please make sure all returned items are well packaged, so as not to be damaged in the post.

  • Please make sure all return packages are sent with a trackable, insured service.

  • We cannot take responsibility for items damaged or lost in the return transit.

  • If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Born Again and Born Again Studio are NOT responsible for any return custom charges made.

  • Please refer to our Terms for further information on returns.